VoipTraffic External Acceptable Use Policy
VoipTraffic and its subsidiaries (collectively 'VoipTraffic') have formulated this acceptable use
policy in order to encourage the responsible use of VoipTraffic's networks, systems, services, web
sites and products (collectively 'VoipTraffic's Network and Services') by our customers and other
users ('Users'), and to enable us to provide our Users with secure, reliable and productive
1.1. This acceptable use policy ('Policy') sets out:
1.1.1. The minimum standards of behavior required from you when you use our network.
1.1.2. Certain actions which are prohibited; and what we may do if you fail to meet those
1.1.3. The Policy is designed to protect both you and VoipTraffic from any claims from third
parties that your use of the VoipTraffic's services is inappropriate or damaging to such
1.2. The actions prohibited and the minimum standards set out in the Policy are not a
complete list. If you are unsure about any contemplated action or use please contact
1.3. By using the Services you agree to be bound by our Policy.
2. General Conduct
2.1. VoipTraffic's Network and Services must be used in a manner that is consistent with
their intended purposes and may be used only for lawful purposes. Users may not use
VoipTraffic's Network and Services in order to transmit, distribute or store material.
2.2. In violation of any applicable law or regulation.
2.3. In a manner that will infringe the copyright, trademark, trade secret or other
intellectual property rights of others or the privacy, publicity or other personal rights of
2.4. That is fraudulent, obscene, defamatory, libellous, threatening, abusive or hateful or
other harmful component.
2.5. Containing fraudulent offers for goods or services or any promotional materials that
contain false, deceptive or misleading statements, claims or representations; or
2.6. Generally, in a manner that may expose VoipTraffic or any of its personnel to criminal
or civil liability.
2.7. In the event that the VoipTraffic service fails to operate and the customer diverts
traffic to another carrier, VoipTraffic will not be responsible for that carrier's charges.
2.8. Disclosure of account details to persons other than the authorized employees of
VoipTraffic is entirely at the customer's risk.
2.9. The customer shall be liable for all charges and fees arising from the use of the
account whether authorized or unauthorized, unless such unauthorized use is solely
attributable to an act or omission on the part of VoipTraffic.
2.10. VoipTraffic will use its reasonable endeavors to provide its service to the customer.
VoipTraffic will not be held liable for ANY charges or damages to the customer should the
customer be prevented from accessing the VoipTraffic system.
2.11. Usage will be charged according to the rates shown in the current pre-paid VoipTraffic price list,
published at the Website. These rates can be subject to change with 2-day notice.
2.12. VoipTraffic rate change announcements will be sent by E-mail to the customer's known
E-mail address as stated in the 'Customer Info' self-care account area. The E-mail will be
sent two days before the changes take place.
2.13. VoipTraffic is not liable for damages resulting from E-mails which did not reach the
customer for whatever reason.
2.14. On demand of its customers, VoipTraffic will authenticate any given IP address to
connect to its SIP server or H.323 gateway. If the given IP is false or is not uniquely
assigned to the customer's account by his hosted VoIP switch provider, VoipTraffic will not
be held liable.
2.15. Any credit on the customer's account which remains unused within 365 days from the
date such credit is made to the account shall expire and will not be refundable.
2.16. The required minimum initial payment and top-up amount is 30 EUR or 30 USD depending on currency of the account.
Any lower amount received will be processed with extra charge 10 EUR or 10 USD accordingly.
2.17. Any refunds that are authorized will be refunded in the manner in which the payment
was made, at the prevailing exchange rate. VoipTraffic reserves the right to use an
alternative payment method where necessary. Any bonus or promotional credit entered on an
account shall be non-refundable.
2.18. These terms and conditions also relate directly to other services VoipTraffic may
2.19. VoipTraffic reserves the right to close an account with a customer for any reason;
where exceeding EUR 50 or USD 50 unused credit will be returned.
2.20. The Customer by continuing to use the service consents to VoipTraffic sharing customer
information with any company affiliated to VoipTraffic as VoipTraffic considers necessary
for the provision of the service.
2.21. No VAT will be added to your purchases if you are a company outside Belgium. VAT will
only be added to your purchases if you are a Belgian company. EU companies must provide a
valid VAT number in order not to pay VAT. EU VAT numbers can be validated
2.22. Continued use of the VoipTraffic service constitutes acceptance of these terms and
2.23. VoipTraffic keeps the right to stop suspicious (zero or too short duration calls)
traffic and to charge customers for any losses that may accrue because of that.
2.24. VoipTraffic keeps the right to stop any bulk ping-type (zero or too short duration calls)
traffic and to charge customers 0.002 EUR or 0.002 USD for each zero duration call.
2.25. All services provided by VoipTraffic are payable in advance.
2.26. VoipTraffic invoices customers on a month basis for the services provided during the
billing period (one month). Invoices are sent by E-mail and not sent by regular mail. Also,
customers can view their Invoices and print them at any time using their self-care area
3. Lawful Use Of Resources
3.1. VoipTraffic requires its customers to comply with VoipTraffic's instructions and all
legal and regulatory requirements relevant to their system, network and any services they
may provide within the countries in which they operate. Where a customer fails to meet such
legal and regulatory requirements the customer agrees to indemnify VoipTraffic against all
losses, expenses, costs (including legal costs) or damages which may be suffered or incurred
by VoipTraffic in relation thereto.
3.2. It is VoipTraffic's policy to assist police and law enforcement bodies in any
practicable way when required by applicable law. VoipTraffic reserves the right to disclose
information to such bodies or highlight any concern of potential illegal activities being
carried out via VoipTraffic's networks or systems.
4. Violation Of This Acceptable Use Policy
VoipTraffic is not obliged to take active steps to monitor customer compliance with this
Policy. In the event that VoipTraffic becomes aware of a breach of this Policy VoipTraffic
may take any or all of the following actions:
4.1. VoipTraffic may inform a network administrator of an issue or incident;
4.2. VoipTraffic may require help from a customer in resolving a security incident where
that customers system(s) may have been involved
4.3. VoipTraffic may charge the offending party for the time and resources used in dealing
with the breach; or
4.4. VoipTraffic may, without notice, suspend or terminate a network connection or
5. System and Network Security
Users are prohibited from violating or attempting to violate the security of VoipTraffic's
Network and Services, including, without limitation,
5.1. accessing data not intended for such User or logging into a server or account which
such User is not authorized to access;
5.2. attempting to probe, scan or test the vulnerability of a system or network or to breach
security or authentication measures without proper authorization;
5.3. attempting to interfere with, disrupt or disable service to any user, host or network,
including, without limitation, via means of overloading, 'flooding' or 'crashing'; or
5.4. taking any action in order to obtain services to which such User is not entitled.
Violations of system or network security may result in civil or criminal liability.
VoipTraffic will investigate occurrences that may involve such violations and may involve,
and co-operate with, law enforcement authorities in prosecuting Users who are involved in
6. Other Activities
6.1. VoipTraffic's customers must not engage in any activity, either lawful or unlawful,
which VoipTraffic considers detrimental to its subscribers, operations, reputation, goodwill
or customer relations.
7. Customer Familiarization
7.1. Customers are expected to make themselves aware of any laws relevant to the service
they are providing.
7.2. VoipTraffic is not responsible if a customer fails to make themselves properly aware of
laws affecting the service(s) they provide.
7.3. VoipTraffic may, at its sole discretion, modify this Policy from time to time. Your
continued use of the Services signifies your acceptance of any modifications to this Policy.
Please check the Policy from time to time, which can be found at